Turtle Sales — Web & Mobile Platform
Effective Date: April 22, 2026 | Last Updated: April 22, 2026
These Terms of Service constitute a legally binding agreement between you and Turtle Sales governing your access to and use of the Turtle Sales web platform, mobile application, and all related services. By creating an account, subscribing to a plan, or using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you must immediately discontinue all use of the Services.
Throughout these Terms the following definitions apply:
Turtle Sales currently operates as a General Partnership registered under the Ontario Business Names Act (BIN: 1001561514). You acknowledge and agree that Turtle Sales reserves the unilateral right to assign, transfer, or novate any or all of its rights and obligations under these Terms to a newly incorporated corporate entity at any time, without requiring renewed consent from the Customer. Notice of such assignment will be provided via the email address on file.
The Services are intended solely for use by individuals who are 18 years of age or older and who have the legal authority to enter into a binding contract. By using the Services, you represent and warrant that you meet this requirement. Turtle Sales does not knowingly collect information from persons under 18; if we discover such an account, it will be terminated immediately.
The Services are designed for commercial, B2B sales management purposes. You represent that you are using the Services in a professional or business capacity and that the information you provide during registration is accurate, current, and complete.
You are solely responsible for maintaining the confidentiality of your login credentials. You must notify Turtle Sales immediately at contact@turtlesales.ca upon any suspected unauthorized access. Turtle Sales will not be liable for any loss resulting from unauthorized account use where you failed to take reasonable security precautions or to notify us in a timely manner.
Each account and license is personal and non-transferable. Sharing, sublicensing, or reselling access to the platform is strictly prohibited. We reserve the right to immediately suspend or permanently terminate any account for which we detect concurrent logins, credential sharing, or misuse, without a prorated refund.
Organization access is unlocked exclusively through a paid Subscription on the web platform. The current plan pricing is:
| Plan | Price | Billing Period |
|---|---|---|
| Monthly | $70.00 CAD / month | Billed monthly, per organization |
| 6-Month | $299.00 CAD | Billed once, per organization |
| Yearly | $449.00 CAD / year | Billed annually, per organization |
Pricing is subject to change with thirty (30) days' written notice. Continued use after a price change constitutes acceptance of the new pricing.
All payments are processed securely by Stripe, Inc. Turtle Sales does not store your full payment card information. Your use of Stripe's payment services is subject to the Stripe Services Agreement. Turtle Sales is not responsible for errors, outages, or unauthorized charges attributable to Stripe.
All Subscriptions automatically renew for successive identical terms unless the Customer provides written notice of cancellation at least thirty (30) days prior to the end of the current billing period via the in-app billing portal or by emailing contact@turtlesales.ca.
All subscription fees are strictly non-refundable. There are no refunds or credits for partial months, unused periods, downgraded plans, or terminated accounts, except where expressly required by applicable consumer protection law in the Customer's jurisdiction that cannot be contractually waived.
If the Customer provisions additional users or upgrades their plan mid-billing-cycle, a prorated charge will be applied for the remainder of the active billing period.
If a payment fails or an invoice remains unpaid, Turtle Sales will notify the Customer via the registered email address. Following a fourteen (14) day grace period, access to the platform will be automatically suspended. The Customer remains obligated to pay all accrued fees during any period of suspension. Turtle Sales reserves the right to permanently delete organizational data after sixty (60) days of continuous non-payment, with no obligation to restore such data.
Prices listed are exclusive of applicable sales taxes, HST, GST, or VAT. The Customer is responsible for all applicable taxes. Where Turtle Sales is required by law to collect tax, it will be added to the invoice automatically.
During any free trial, pilot, or beta period, the Services are provided strictly "AS-IS" with no warranties of any kind, including continuous uptime. Data entered during a trial period may be permanently deleted if the account is not upgraded before the trial expires. Turtle Sales is under no obligation to extend trial periods.
Organization creation and Subscription management are exclusively available through the web platform. The web platform is accessed via any modern browser and is subject to all Terms herein. Turtle Sales makes no warranty regarding compatibility with any specific browser version.
The Turtle Sales mobile application is distributed through the Google Play Store and the Apple App Store (collectively, "App Stores"). Your download and use of the mobile application is additionally subject to the terms of service of the applicable App Store. In the event of a conflict between these Terms and the App Store's terms, these Terms govern to the fullest extent permitted by the App Store's policies.
You agree not to use the Services to:
Turtle Sales reserves the right to immediately suspend any account that violates this policy, without notice or refund.
Organization administrators may invite users via email invitation links generated by the platform. These links are single-use, time-limited, and tied to the invitee's email address. Turtle Sales is not responsible for invitation links forwarded to unauthorized parties by the Customer's administrators.
The Customer is strictly and vicariously liable for all actions, omissions, data inputs, and conduct of its Authorized Users (including Owners, Managers, and Employees) within the platform. The Customer is solely responsible for ensuring all Authorized Users comply with applicable law and these Terms prior to granting them access.
The Customer is responsible for promptly revoking access for any user whose employment or engagement terminates. Turtle Sales is not liable for any data accessed or actions taken by former users whose access the Customer failed to revoke.
The Turtle Sales platform provides commission tracking and sales performance analytics solely for informational and internal management purposes. The platform is not a payroll processing system, accounting service, tax tool, or employment standards compliance platform, and must not be treated as one.
The Customer holds the sole and affirmative legal obligation to independently audit, verify, and reconcile all commission calculations generated by the platform before any funds are disbursed to representatives. The Customer is entirely responsible for all statutory payroll deductions, source deductions, tax withholdings, vacation pay, and compliance with the Ontario Employment Standards Act and any other applicable employment legislation. Turtle Sales expressly disclaims all liability for any wage disputes, tax penalties, or employment standards violations arising from the Customer's reliance on platform-generated data without adequate independent verification.
The AI Sales Training Simulator ("Simulator") evaluates pitch performance and provides tailored coaching feedback. The Simulator is strictly an advisory and educational tool. All outputs are provided "AS-IS." Turtle Sales makes no warranty regarding the accuracy, completeness, or commercial efficacy of any Simulator feedback.
AI-generated performance scores and feedback must not be used as the sole or determinative basis for any legally significant employment decision, including but not limited to termination, demotion, compensation adjustment, or promotion. Adequate, documented human review must override any automated output before such decisions are made.
The Simulator includes optional behavioral biometric eye-contact tracking via the device camera. This feature is engineered to process biometric data locally on the user's device. Transient biometric samples are deleted immediately after the evaluation session ends and are not transmitted to Turtle Sales servers.
The Customer acts as the primary Data Controller for its Authorized Users' biometric data under the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec Law 25, and all applicable provincial and federal privacy legislation. The Customer represents and warrants that it has obtained free, express, and documented opt-in consent from each employee before activating the biometric feature. Participation in the biometric feature must never be made a mandatory condition of employment. The Customer agrees to maintain consent records and make them available to Turtle Sales upon request. The Customer shall fully indemnify Turtle Sales for any regulatory fines, class-action claims, or damages resulting from the Customer's failure to obtain or maintain valid consent.
Turtle Sales will not use Customer sales scripts, proprietary inputs, or generated simulation outputs to train or fine-tune its global AI models without explicit, prior written consent from the Customer. Turtle Sales may, however, use fully anonymized and de-identified aggregate usage patterns for service improvement.
The Services are dependent on the following third-party providers. Turtle Sales makes no warranty regarding the availability, security, or accuracy of any third-party service and is not liable for any outage, breach, or data loss attributable to them:
The Services may contain links to or integrations with third-party websites or services. Turtle Sales does not endorse and is not responsible for the content, privacy practices, or reliability of any third-party service.
Subject to the Customer's compliance with these Terms and timely payment of all fees, Turtle Sales grants the Customer a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Services solely for the Customer's internal business purposes during the applicable Subscription term.
The Customer shall not: (i) reverse engineer, decompile, or disassemble any part of the Services; (ii) create derivative works based on the Services; (iii) use the Services to build a competing product; (iv) remove or alter any proprietary notices; or (v) sublicense, sell, or otherwise transfer access to the Services to any third party.
The Customer retains all ownership rights to the raw data it inputs into the platform ("Customer Data"). By using the Services, the Customer grants Turtle Sales a worldwide, royalty-free, non-exclusive license to host, process, store, transmit, and display Customer Data solely as necessary to provide the Services.
Turtle Sales retains the irrevocable right to aggregate, anonymize, and de-identify Customer Data in a manner that does not identify the Customer or any individual, and to use such data for platform improvement, industry benchmarking, and business analytics.
Any suggestions, feedback, or ideas you provide regarding the Services ("Feedback") may be used by Turtle Sales without restriction and without any obligation to compensate you. Feedback does not constitute confidential information.
Turtle Sales collects, processes, and stores personal information in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the data practices described in the Privacy Policy. In the event of a conflict between these Terms and the Privacy Policy, the Privacy Policy controls with respect to personal information.
Turtle Sales complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec Act respecting the protection of personal information in the private sector (Law 25), and applicable Canadian privacy legislation. The Customer acknowledges that data is hosted on servers located in the United States (Heroku/AWS infrastructure) and consents to cross-border data transfers required to provide the Services.
Turtle Sales does not guarantee any specific level of availability, uptime, or response time. The Services are provided on a commercially reasonable, best-efforts basis. Turtle Sales is not liable for any loss, damages, or costs arising from platform downtime, scheduled maintenance, performance degradation, data latency, or service interruptions — regardless of cause. Turtle Sales reserves the right to modify, suspend, or discontinue any feature of the Services at any time without notice or liability.
THE SERVICES, INCLUDING ALL CONTENT, FEATURES, AI-GENERATED OUTPUTS, COMMISSION CALCULATIONS, AND THIRD-PARTY INTEGRATIONS, ARE PROVIDED STRICTLY "AS-IS" AND "AS-AVAILABLE," WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TURTLE SALES SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. NO ADVICE OR INFORMATION OBTAINED FROM TURTLE SALES OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TURTLE SALES, ITS FOUNDERS, PARTNERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, EVEN IF TURTLE SALES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The total aggregate liability of Turtle Sales for any and all claims arising under or in connection with these Terms or the Services — whether in contract, tort (including negligence), statute, or otherwise — shall not exceed the total amount of Subscription fees actually paid by the Customer to Turtle Sales in the twelve (12) calendar months immediately preceding the event giving rise to the claim. If the Customer has not paid any fees (e.g., is on a free trial), Turtle Sales's total liability shall be limited to one hundred Canadian dollars (CAD $100.00).
The parties acknowledge that the limitations of liability in this Section reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between the parties. Turtle Sales would not provide the Services on these terms without these limitations.
The Customer agrees to fully indemnify, defend, and hold harmless Turtle Sales and its founders, partners, employees, agents, and assigns from and against any and all third-party claims, demands, actions, losses, damages, penalties, fines, regulatory enforcement actions, and legal fees (including class-action lawsuits and regulatory investigations) arising out of or related to:
Turtle Sales shall not be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure is caused by circumstances beyond its reasonable control, including acts of God, natural disasters, pandemic, power outages, systemic internet failures, cyberattacks, actions of government or regulatory bodies, or failure of third-party infrastructure providers (including Heroku, MongoDB, or Stripe). In such events, Turtle Sales will use commercially reasonable efforts to restore service as soon as practicable.
The Customer may cancel a Subscription at any time through the billing portal or by written notice to contact@turtlesales.ca. Cancellation takes effect at the end of the current billing period. No refunds will be issued for the remaining portion of the billing period.
Turtle Sales may suspend or terminate the Customer's access to the Services immediately and without prior notice if: (i) the Customer breaches these Terms; (ii) payment is not received within the grace period; (iii) Turtle Sales reasonably believes continued operation poses a legal or security risk; or (iv) Turtle Sales elects to discontinue the Services.
Upon termination, all licenses granted under these Terms immediately cease. Turtle Sales will retain Customer Data for thirty (30) days post-termination solely to facilitate data export upon written request. After this period, Turtle Sales may permanently delete all Customer Data with no obligation to restore it. Sections 8, 9, 11, 14, 15, 16, 19, and 20 shall survive termination.
Before initiating any formal legal proceeding, the disputing party must provide written notice to the other party describing the nature of the claim and the desired remedy. The parties agree to attempt to resolve the dispute informally for a period of thirty (30) days following receipt of that notice.
If informal resolution fails, any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be finally resolved by binding arbitration administered by ADR Institute of Canada, Inc. in accordance with its Arbitration Rules. The arbitration shall be conducted in the English language in Toronto, Ontario. The arbitrator's award shall be final, binding, and enforceable in any court of competent jurisdiction. The prevailing party shall be entitled to recover its reasonable legal fees and costs from the non-prevailing party, at the arbitrator's discretion.
YOU AND TURTLE SALES EACH IRREVOCABLY WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING. ALL DISPUTES MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY AND NOT AS A CLASS OR REPRESENTATIVE ACTION. THIS WAIVER IS AN ESSENTIAL ELEMENT OF THE AGREEMENT TO ARBITRATE.
Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened misappropriation of intellectual property rights or confidential information, without first submitting to arbitration.
These Terms shall be governed by and construed exclusively in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any conflict of law principles. Subject to the arbitration agreement in Section 19, the parties irrevocably submit to the exclusive jurisdiction of the courts of Ontario for any matter not subject to arbitration.
Turtle Sales reserves the right to modify these Terms at any time. Changes will be posted at turtlesales.ca/terms with an updated effective date. For material changes, Turtle Sales will provide at least fourteen (14) days' notice via the registered email address or an in-app notification. Continued use of the Services after the notice period constitutes acceptance of the revised Terms. If you disagree with the changes, your sole remedy is to cancel your Subscription and cease use of the Services.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by Turtle Sales in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof. No single or partial exercise of any right, power, or remedy precludes any other or further exercise thereof or the exercise of any other right, power, or remedy.
These Terms, together with the Privacy Policy and any Subscription order confirmation, constitute the entire agreement between the parties with respect to the subject matter herein and supersede all prior and contemporaneous agreements, representations, and understandings, whether written or oral.
Nothing in these Terms creates any partnership, joint venture, employment, franchise, or agency relationship between Turtle Sales and the Customer. Neither party has authority to bind the other.
Legal notices to Turtle Sales must be sent by email to contact@turtlesales.ca with a subject line clearly indicating "Legal Notice." Notices to the Customer will be sent to the email address registered with the account.
Questions about these Terms of Service may be directed to:
Turtle Sales
General Partnership — Ontario BIN: 1001561514
turtlesales.ca
contact@turtlesales.ca
© 2026 Turtle Sales. All rights reserved.
