Is there a free trial?
Yes. Every paid plan starts with a 14-day free trial that gives you the whole platform for your whole team. It takes a card up front, and when the 14 days are up that card is charged for the plan you chose unless you have cancelled. Cancel any time before the trial ends, from the billing page, and you are not charged at all.
Can I use the free trial more than once?
No. The free trial is one per customer, so an account that has had a trial cannot start another one, including on a different plan. You can still subscribe to any plan at any time, and everything your team set up during the trial is still there.
Do you charge per user?
No. Every plan is one flat rate for the whole organization, and each one covers a number of team members: 5 on Starter, 15 on Growth, 25 on Business. Adding a rep inside your plan does not change the bill, so a seasonal hire costs nothing.
What happens when my team outgrows its plan?
You change plan from the billing page and the new seats are available immediately. Stripe prorates the difference onto your next invoice, so you are not charged twice for the same period. Nobody on your team loses access while you do it.
What if I have more than 25 team members?
That is an Enterprise agreement: a base rate covering an agreed number of seats, a set price for each additional member, unlimited workspaces and a term that suits you, billed by invoice or by card in CAD. It also covers custom feature work, a dedicated support contact, white-label options, tailored onboarding and SLA terms. Book a demo, tell us your seat count, and we will send you a written offer to accept online.
Is every feature included on every paid plan?
Yes. Every plan includes every feature. Plans differ by team size and number of workspaces: Starter covers 5 people and 1 workspace, Growth 15 people and 2 workspaces, and Business 25 people and 3 workspaces.
What is a workspace?
A separate space inside your organization with its own map, doors, leads, door outcomes and reports. Teams use one per campaign, client or region, so the work stays apart while billing and your member list stay in one place. Archiving a workspace keeps all of its data, and you can restore it later.
How much do the longer billing cycles save?
Six-month billing is up to 30% off the equivalent monthly rate and yearly billing is up to 47% off. On Growth that is $839 for six months instead of $1,194, or $1,269 for a year instead of $2,388. You pick the cycle at checkout.
Can I cancel, and what happens if I do?
You can cancel any time from the billing page. Your team keeps full access until the end of the period you have already paid for, then the organization is put on hold with all of its data preserved. Re-subscribing later restores the organization exactly as you left it.
Is the free plan really free?
Yes, and it needs no card. It gives one rep a private sales map with up to 50 pin drops a day and full door status tracking. It has no team features, so there is no organization, no leaderboard and no commission tracking. If you want to pilot the team platform, get in touch.
How is payment handled?
By card, processed by Stripe. Turtle Sales never sees or stores your full card details. Plans are bought and managed on the web dashboard; the mobile apps do not handle billing.
